
Chapter III—Application: Phase A—The Outcome Thinking Tools 99
15. Promote innovation, creativity.
16. Promote automation, robotics.
17. Deal with poor performers (up or out).
18. Reduce supplier costs.
19. Reduce inventory (just in time).
20. Invest in people and technology.
Suggestions for Use:
Option #1
:
Current Assessment of Customer Value
You can use the format below to assess:
• What your customers currently value
• Anticipated customer value
• How you are currently meeting this customer desire
• Where you desire your competitive positioning to be on this matrix
Option #2:
Current Assessment of Your Own Career
—Who do you serve, and how well
do you provide ...