
168 The Complete Guide to Systems Thinking and Learning
Specifically:
Level #1 Reaction Evaluation or “Happiness Scale” (informal conversation/
observation)
• perceptions indicated on evaluation form
• unsolicited participant feedback
• stop-action evaluation
• instructor reactions
• information and observations from participants during scheduled
breaks
• seminar audit by staff or consultant
• telephone interview with a random selection of course participants
Level #2 Learning Evaluation (interviews, formal discussion)
• pre-tests by evaluator/instructor
• post-tests by evaluator/instructor
• performance test can be multiple-choice, true-false, matching, ...