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The Complete Guide to Systems Thinking and Learning
book

The Complete Guide to Systems Thinking and Learning

by Stephen G. Haines
January 2000
Beginner content levelBeginner
400 pages
12h 18m
English
HRD Press
Content preview from The Complete Guide to Systems Thinking and Learning
Chapter III—Application: Phase A—The Outcome Thinking Tools 107
Tool #15 Customer Focus
Application of Systems Dynamics #4: Input/Output Model; and #6: Goal Seeking
The only reason for the existence of any organization is to serve someone else. This is your
primary outcome. Thus, once you’ve defined who your customer is, the entire focus of the
organization should be on serving that customer.
➥➥
For example:
If Cadillac’s customers are upscale older folks, is the total organi-
zation—people, physical plant, cars, etc.—focused on these customers?
➥➥
For example:
If part of your purpose in life is to raise your children effectively, have
you focused ...
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Publisher Resources

ISBN: 9780874255713Publisher Support