Chapter V—Application: The A-B-C-D Systems Thinking Approach and Model211
Tool #33Cross-Functional Teams
Application of Systems Dynamics #10: Subsystems
Cross-functional teams are the key to success, productivity, and meeting the customers’ needs.
Do you use them? How? How are they trained and/or rewarded?
Why are cross-functional teams so key? Because, while we usually organize our organizations
vertically by functions, it is through natural horizontal and cross-functional collaboration and
teamwork that work actually gets accomplished. (Remember the “throughput” phase of General
Systems Theory.)
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For example:
Cross-functional, team-oriented organizations ...
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