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The Complete Guide to Systems Thinking and Learning
book

The Complete Guide to Systems Thinking and Learning

by Stephen G. Haines
January 2000
Beginner content levelBeginner
400 pages
12h 18m
English
HRD Press
Content preview from The Complete Guide to Systems Thinking and Learning
C
HAPTER
III
A
PPLICATION
: P
HASE
A
A
T
HE
O
UTCOME
T
HINKING
T
OOLS
This chapter identifies the most important practical tools for becoming customer-focused and
results-oriented.
Tool
No.
The Applications
14 Customer Wants and Needs
What is the range of choices a customer may want or need from any business?
15 Customer Focus
What are the best practices of a customer-focused organization?
16 Internal vs. External Customers
Who is your customer?
17 Ideal Future Vision
What is your shared vision, or mission, and what are your core values?
18 Whole Jobs
What is needed to make everyone’s job fulfilling?
INCREMENTAL THINKING VS. THE FUTURE
Incremental thinking ...
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Publisher Resources

ISBN: 9780874255713Publisher Support