January 2000
Beginner
400 pages
12h 18m
English
Content preview from The Complete Guide to Systems Thinking and Learning
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C
HAPTER
III
A
PPLICATION
: P
HASE
A
A
—
T
HE
O
UTCOME
T
HINKING
T
OOLS
This chapter identifies the most important practical tools for becoming customer-focused and
results-oriented.
Tool
No.
The Applications
14 Customer Wants and Needs
— What is the range of choices a customer may want or need from any business?
15 Customer Focus
— What are the best practices of a customer-focused organization?
16 Internal vs. External Customers
— Who is your customer?
17 Ideal Future Vision
— What is your shared vision, or mission, and what are your core values?
18 Whole Jobs
— What is needed to make everyone’s job fulfilling?
INCREMENTAL THINKING VS. THE FUTURE
Incremental thinking ...
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I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
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I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.