Chapter V—Application: The A-B-C-D Systems Thinking Approach and Model223
Tool #35TQM as a System
Application of Systems Dynamics #1: Holism; and
#3: Input-Output Model
Deming conceived TQM as a “Total System.” Our systems thinking approach puts the “T” back
in TQM.
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For example:
Deming’s 14 Steps to Quality are very well known.
1.Drive out fear.
2.Eliminate quotas and numerical goals.
3.Break down all barriers between departments.
4.Eliminate inspection. Learn to build products right the first time.
5.Institute a vigorous program of education and self-improvement.
6.Remove barriers that rob workers of their right to pride of workmanship.
7.
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