January 2000
Beginner
400 pages
12h 18m
English
Content preview from The Complete Guide to Systems Thinking and Learning
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Chapter V—Application: The A-B-C-D Systems Thinking Approach and Model 223
Tool #35 TQM as a System
Application of Systems Dynamics #1: Holism; and
#3: Input-Output Model
Deming conceived TQM as a “Total System.” Our systems thinking approach puts the “T” back
in TQM.
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For example:
Deming’s 14 Steps to Quality are very well known.
1. Drive out fear.
2. Eliminate quotas and numerical goals.
3. Break down all barriers between departments.
4. Eliminate inspection. Learn to build products right the first time.
5. Institute a vigorous program of education and self-improvement.
6. Remove barriers that rob workers of their right to pride of workmanship.
7.
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