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The Complete Guide to Systems Thinking and Learning
book

The Complete Guide to Systems Thinking and Learning

by Stephen G. Haines
January 2000
Beginner content levelBeginner
400 pages
12h 18m
English
HRD Press
Content preview from The Complete Guide to Systems Thinking and Learning
Chapter III—Application: Phase A—The Outcome Thinking Tools 111
Tool #16 Internal vs. External Customers
Application of Systems Dynamics #3: System Boundaries
Be clear on who your “real” customer is; your supervisor, your immediate staff/department,
others externally, or the external customer who buys your products and services. You may have
more than one primary set of customers.
Who is the Real Customer?
Internal or External?
➥➥
For example: The external customer is the
only real customer. Number 1, 2, and 3
exist to serve the real customer of the organization. However, you may exist to serve
someone else “internally” in the organization but “externally” ...
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Publisher Resources

ISBN: 9780874255713Publisher Support