January 2000
Beginner
400 pages
12h 18m
English
Content preview from The Complete Guide to Systems Thinking and Learning
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Chapter IV—Application: Phase B—Feedback and Learning Tools 155
Tool #22
Key Success Factor Measures—
Continuous Improvement Matrix
Application of Systems Dynamics #1: Holism
Key Success Factors (KSFs) measure key, multiple organizational outcomes holistically.
Measure no more than ten outcomes and include customer, employee, and competitive
measures, not just financials. Use these measures as a scoreboard, a more detailed version of
corporate goal setting, which everyone takes responsibility to achieve.
Then, review your goals on a regular basis and assess how well you are progressing. But look
at all your goals and your life holistically. Keep track! ...
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