344The Complete Guide to Systems Thinking and Learning
Tool #62Socio-Technical Systems
Application of Systems Dynamics #6: Multiple Outcomes;
and #10: Subsystems/Interrelated Parts
In the earlier days of systems thinking, there emerged from England (Emory Trist and others),
the view that all living systems (especially teams and organizations) had both a “technical” (or
mechanical) side and a “social” (or human) side. Thus, when looking at change, you needed to
focus on both areas. It is a view that is analogous to content vs. process: content is made up of
the technical tasks (the “what”) to be accomplished; social is the “how to” in getting the job ...
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