
Winning and retaining the right type of customer is the major
focus of your marketing efforts. Just how do you get close to
your customers, and how do you know you’re targeting cus-
tomers who will prove profitable in the long term? This
section looks at some of the techniques for building relation-
ships that pay.
1 Get up close and personal with the precision
of one-to-one marketing
The concept of personalised products and services for individual
customers is a reality in man ...