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Get up close and personal
with the precision of
one-to-one marketing
READ ANY MARKETING BOOK and you’ll find that the emphasis
is firmly on customers – who they are, what they want, how
you can meet their real needs. Go back a few decades and cus-
tomers were a pretty amorphous bunch. Mass markets were
the ‘nirvana’ for high-volume manufacturers, so detailed cus-
tomer knowledge wasn’t a priority. Today, the contact between
buyer and seller on the Internet is moving towards the ultimate
one-to-one experience. Database technology supports a level
of personalisation that can deliver highly tailored products and
services to specific individuals. ...