
4
Put customers on your
product development team
YOUR CUSTOMERS CAN MAKE an important contribution to
your new product programme, either through recommen-
dations on direction, features and performance, or through
evaluation. Either way, their contribution can ensure that
your new products meet real market needs. Involving cus-
tomers in new product development can result in more
targeted products with a greater chance of success, while
at the same time strengthening relationships and creating
mutual benefits. Customers can also make an indirect con-
tribution when they use an online build-to-order syste