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as an entertainment venue, or make a purchase, the ‘trans-
action’ is recorded. The data from all transactions builds
individual customer profiles, showing how often a customer
visits, which areas they access and which goods or services
they purchase electronically with their card.
Managing multiple customer interaction points and taking
advantage of the data available from them is a major factor
in achieving closer relationships with customers. Customer
data from many different sources can build up an entire
picture of customer interactions. This represent ...