November 2010
Beginner
280 pages
6h 49m
English
Content preview from The Secrets of Success in Marketing
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Get everyone on board 211
The front-line service staff who are in regular contact
with customers may need more detailed information on the
actions they are to take and their changing role in a partner-
ship situation. Some of them will already be aware of their
contribution to customer satisfaction, but others, as we’ll
see later, may take some convincing.
Communicating with customer-facing staff is vital to the
success of any external marketing initiative. Strong customer
relationships are a critical issue because of the high cost of
finding and winning new customers, in comparison to serv-
ing existing customers. An investment
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.