
258 PART 4 People matter: the inside track to success
downloads, numbers of website visitors,
campaign responses or event attendance
levels. However, the most effective types
of marketing measurement focus on the
business outcomes of your campaigns and
programmes, such as share of market, rate
of customer acquisition, average order value, rate of new
product and service adoptions, growth in customer buying
frequency, volume and share of business, customer loyalty
levels, and rate of growth compared to competition.
In the example of the computer company services programme
above, the campaign ticked all those boxes. ...