
10 PART 1 Closer to your customers: the true measure of success
Use information carefully
If you offer personal pages on your website, you can allow
customers to add further choices to the profile, using a
special checklist. However, it is important to use customer
information in appropriate ways. Attempts
to increase customer interactions and to
provide more personalised information have
made many consumers concerned about
privacy issues. Critics of personalised wel-
come pages believe that some consumers
are suspicious of websites that try to extract information
from them. They claim that these consumers