
This section looks at the importance of marketing communi-
cations, including who to target and what to say. It explains
the importance of communicating corporate information, as
well as product details and describes how integrating commu-
nications can pay real bonuses in terms of effectiveness, cost
and impact.
10 How to win friends and influence the
influencers
Do you know who really makes the decision to buy your
products, and who influences them? In many cases, it