June 2013
Beginner to intermediate
905 pages
13h 15m
English
book
The Truth About Better Decision-Making (Collection), 2/e
by Robert E. Gunther, William S. Kane, Leigh Thompson, Martha I. Finney
Content preview from The Truth About Better Decision-Making (Collection), 2/e
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Truth 36. Repairing broken trust
Sometimes trust is broken in a relationship. How do you repair broken trust? Unfortunately, there is no sure-fire solution. Consider one of the following strategies.
Let them vent
People want to be heard. Letting people vent and blow off their steam does not mean you agree with them. It just means you are listening. So, let a person who feels wronged tell his side of the story. You don’t have to agree; you just have to listen. Check to make sure you understand by summarizing what the other is saying. Ask the counterparty if you’ve got his side of the story straight.
You don’t have to agree; you just have to listen.
Apologize
If you did something you regret, say so. If you failed to do something you wish you’d ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
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I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.