The Truth About Better Decision-Making (Collection), 2/e

Truth 61. Crap happens

Unless you work for a waste management company, not much money gets made cleaning up the past. The real profits come in creating better ways of enjoying the future. That’s the fun part, and fortunately, that’s what most of us get paid for. But, as a manager, you’re also paid for hanging in there—and inspiring your employees to stay on the team—when things don’t go quite as you had expected.

Terrible things happen in business, even on an average day. Key clients go belly-up. An eleventh-hour investor loses his focus on your starving business because of a family emergency. Your main competitor steals your publicity thunder with a new product announcement that makes your latest offering look like last year’s shoe style. These ...