No Modem Dial Tone
1. | Verify that the computer is connected to a known-good analog (not digital) telephone line. |
2. | Verify that you are using a known-good RJ-11 telephone cable. |
3. | Verify that the RJ-11 cable is not plugged into the Ethernet port. |
4. | Inspect the RJ-11 connector and modem port for pin damage. |
5. | Verify that the RJ-11 cable is installed firmly in the modem port. |
6. | Verify that the correct modem driver is installed and that the correct connection control language (CCL) is selected. If the issue persists, reinstall the system software. |
7. | Open the bottom housing. Verify that the internal RJ-11 modem cable is connected to the modem. |
8. | Replace the RJ-11 cable/jack. |
9. | Replace the modem. |
10. | Replace the logic board. |
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