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Apple Training Series: Desktop and Portable Systems, Second Edition by Peachpit Press

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Getting Started

Welcome to the official training course for Apple desktop and portable systems. If you are enrolled in a leader-led Apple-authorized service training program, this book will serve as a reference and guide during your training experience. If you are reading this book on your own, it serves as a self-paced introduction to the procedures for troubleshooting and servicing Apple computers. The materials in this book are equally helpful in both classroom and self-paced situations, and also point to further resources that are available only to those enrolled in Apple-authorized service training programs.

The primary goal of the Apple-authorized service training curriculum is to prepare a technician to knowledgeably address customer concerns ...

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