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Be Your Own Brand—A Breakthrough Formula for Standing Out from the Crowd
book

Be Your Own Brand—A Breakthrough Formula for Standing Out from the Crowd

by David McNally, Karl D Speak
September 2003
Intermediate to advanced
148 pages
3h 18m
English
Berrett-Koehler Publishers
Content preview from Be Your Own Brand—A Breakthrough Formula for Standing Out from the Crowd

Targeting Your Brand Promise

Let's go back to the business side for a moment. FedEx's competencies center on getting packages to their destinations reliably and within a guaranteed amount of time. It has set standards in every facet of its organization to help demonstrate that competence to its customers. Over time, as a result, its customers have seen it deliver in a highly memorable style. From this combination of competencies, standards, and style, FedEx has created and continues to reinforce a perception of its brand in the minds of its customers.

FedEx has many different kinds of customers. Some want overnight delivery. Some specify second-day, even third-day, service. Some use the service only sporadically. Some use it so much that they've ...

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Publisher Resources

ISBN: 1576752720