Book description
For courses in Operations Management.
A broad, practical introduction to operations, reinforced with an extensive collection of practice problems
Operations Management: Sustainability and Supply Chain Management presents a broad introduction to the field of operations in a realistic and practical manner, while offering the largest and most diverse collection of issues on the market. Problems found in the Twelfth Edition contain ample support”found in the book's solved-problems and worked examples”to help readers better understand concepts important to today's operations management professionals.
For a briefer version without the business analytic modules at the end of the text, see Heizer/Render/Munson's Principles of Operations Management: Sustainability and Supply Chain Management, 10e (0134181980 / 9780134181981).
Also Available with MyOMLab
This title is also available with MyOMLab—an online homework, tutorial, and assessment program designed to work with this text to engage students and improve results. Within its structured environment, students practice what they learn, test their understanding, and pursue a personalized study plan that helps them better absorb course material and understand difficult concepts.
Note: You are purchasing a standalone product; MyOMLab does not come packaged with this content. Students, if interested in purchasing this title with MyOMLab, ask your instructor for the correct package ISBN and Course ID. Instructors, contact your Pearson representative for more information.
If you would like to purchase both the physical text and MyOMLab, search for:
0134422406 / 9780134422404Operations Management: Sustainability and Supply Chain Management Plus MyOMLab with Pearson eText -- Access Card Package
Package consists of:
- 0134130421 / 9780134422404 Operations Management: Sustainability and Supply Chain Management
- 0134165322 / 9780134165325 MyOMLab with Pearson eText -- Access Card -- for Operations Management: Sustainability and Supply Chain Management
Table of contents
- Operations Management Sustainability and Supply Chain Management
- Operations Management Sustainability and Supply Chain Management
- About the Authors
- Brief Table of Contents
- Table of Contents
- Online Tutorials
- Preface
- Operations Management Sustainability and Supply Chain Management
-
Part One Introduction to Operations Management
-
Chapter 1 Operations and Productivity
- Chapter Outline Global Company Profile: Hard Rock Cafe
- Learning Objectives
- What Is Operations Management?
- Organizing to Produce Goods and Services
- The Supply Chain
- Why Study OM?
- What Operations Managers Do
- The Heritage of Operations Management
- Operations for Goods and Services
- The Productivity Challenge
- Current Challenges in Operations Management
- Ethics, Social Responsibility, and Sustainability
- Summary
- Chapter 1 Rapid Review
-
Chapter 2 Operations Strategy in a Global Environment
- Chapter Outline Global Company Profile: Boeing
- Learning Objectives
- A Global View of Operations and Supply Chains
- Developing Missions and Strategies
- Achieving Competitive Advantage Through Operations
- Competing on Differentiation
- Competing on Cost
- Competing on Response
- Strategy Development and Implementation
- Strategic Planning, Core Competencies, and Outsourcing
- Global Operations Strategy Options
-
Summary
- Key Terms
- Discussion Questions
- Using Software to Solve Outsourcing Problems
- Solved Problems
-
Problems
- Problems 2.1–2.3 relate to A Global View of Operations and Supply Chains
- Problems 2.4 and 2.5 relate to Achieving Competitive Advantage Through Operations
- Problem 2.6 relates to Issues in Operations Strategy
- Problem 2.7 relates to Strategy Development and Implementation
- Problems 2.8–2.12 relate to Strategic Planning, Core Competencies, and Outsourcing
- Problem 2.13 relates to Global Operations Strategy Options
- Chapter 2 Rapid Review
-
Chapter 3 Project Management
- Chapter Outline Global Company Profile: Bechtel Group
- Learning Objectives
- The Importance of Project Management
- Project Planning
- Project Scheduling
- Project Controlling
- Project Management Techniques: PERT and CPM
- Determining the Project Schedule
-
Variability in Activity Times
- Three Time Estimates in PERT
- Probability of Project Completion
- Cost-Time Trade-Offs and Project Crashing
- A Critique of PERT and CPM
- Using Microsoft Project to Manage Projects
-
Summary
- Key Terms
- Discussion Questions
- Using Software to Solve Project Management Problems
- Using Excel OM
- Using POM for Windows
- Solved Problems
-
Problems
- Problems 3.1–3.2 relate to Project Planning
- Problem 3.3 relates to Project Scheduling
- Problems 3.4–3.14 relate to Project Management Techniques
- Problems 3.15–3.16 relate to Determining the Project Schedule
- Problems 3.17–3.27 relate to Variability in Activity Times
- Problems 3.28–3.33 relate to Cost-Time Trade-Offs and Project Crashing
- Chapter 3 Rapid Review
- Self Test
-
Chapter 4 Forecasting
- Chapter Outline Global Company Profile: Walt Disney Parks & Resorts
- Learning Objectives
- What Is Forecasting?
- The Strategic Importance of Forecasting
- Seven Steps in the Forecasting System
- Forecasting Approaches
- Time-Series Forecasting
- Associative Forecasting Methods: Regression and Correlation Analysis
- Monitoring and Controlling Forecasts
- Forecasting in the Service Sector
- Summary
- Chapter 4 Rapid Review
-
Chapter 1 Operations and Productivity
-
Part Two Designing Operations
-
Chapter 5 Design of Goods and Services
- Chapter Outline Global Company Profile: Regal Marine
- Learning Objectives
- Goods and Services Selection
- Generating New Products
- Product Development
- Issues for Product Design
- Product Development Continuum
- Defining a Product
- Documents for Production
- Service Design
- Application of Decision Trees to Product Design
- Transition to Production
- Summary
- Chapter 5 Rapid Review
- Self Test
- Supplement 5 Sustainability in the Supply Chain
- Chapter 6 Managing Quality
-
Supplement 6 Statistical Process Control
- Supplement Outline
- Learning Objectives
- Statistical Process Control (SPC)
- Process Capability
- Acceptance Sampling7
- Summary
- Chapter 7 Process Strategy
-
Supplement 7 Capacity and Constraint Management
- Supplement Outline
- Learning Objectives
- Capacity
- Bottleneck Analysis and the Theory of Constraints
- Break-Even Analysis
- Summary
-
Chapter 8 Location Strategies
- Chapter Outline Global Company Profile: FedEx
- Learning Objectives
- The Strategic Importance of Location
- Factors That Affect Location Decisions
- Methods of Evaluating Location Alternatives
- Service Location Strategy
- Geographic Information Systems
- Summary
- Chapter 8 Rapid Review
- Self Test
-
Chapter 9 Layout Strategies
- Chapter Outline Global Company Profile: McDonald’s
- Learning Objectives
- The Strategic Importance of Layout Decisions
- Types of Layout
- Office Layout
- Retail Layout
- Warehouse and Storage Layouts
- Fixed-Position Layout
- Process-Oriented Layout
- Work Cells
- Repetitive and Product-Oriented Layout
- Summary
- Chapter 9 Rapid Review
- Self Test
-
Chapter 10 Human Resources, Job Design, and Work Measurement
- Chapter Outline Global Company Profile: Rusty Wallace’s NASCAR Racing Team
- Learning Objectives
- Human Resource Strategy for Competitive Advantage
- Labor Planning
- Job Design
- Ergonomics and the Work Environment
- Methods Analysis
- The Visual Workplace
- Labor Standards
- Ethics
- Summary
- Self Test
-
Chapter 5 Design of Goods and Services
-
Part Three Managing Operations
-
Chapter 11 Supply Chain Management
- Chapter Outline Global Company Profile: Darden Restaurants
- Learning Objectives
- The Supply Chain’s Strategic Importance
- Sourcing Issues: Make-or-Buy and Outsourcing
- Six Sourcing Strategies
- Supply Chain Risk
- Managing the Integrated Supply Chain
- Building the Supply Base
- Logistics Management
- Distribution Management
- Ethics and Sustainable Supply Chain Management
- Measuring Supply Chain Performance
- Summary
-
Supplement 11 Supply Chain Management Analytics
- Supplement Outline
- Learning Objectives
- Techniques for Evaluating Supply Chains
- Evaluating Disaster Risk in the Supply Chain
- Managing the Bullwhip Effect
- Supplier Selection Analysis
- Transportation Mode Analysis
- Warehouse Storage
- Summary
- Solved Problems
-
Problems
- Problems S11.1–S11.5 relate to Evaluating Disaster Risk in the Supply Chain
- Problems S11.6–S11.9 relate to Managing the Bullwhip Effect
- Problems S11.10–S11.13 relate to Supplier Selection Analysis
- Problems S11.14–S11.17 relate to Transportation Mode Analysis
- Problems S11.18–S11.20 relate to Warehouse Storage
- Supplement 11 Rapid Review
- Self Test
-
Chapter 12 Inventory Management
- Chapter Outline Global Company Profile: Amazon.com
- Learning Objectives
- The Importance of Inventory
- Managing Inventory
- Inventory Models
- Inventory Models for Independent Demand
- Probabilistic Models and Safety Stock
- Single-Period Model
- Fixed-Period (P ) Systems
- Summary
- Chapter 12 Rapid Review
-
Chapter 13 Aggregate Planning and S&OPAggregate Planning and S&OP
- Chapter Outline Global Company Profile: Frito-Lay
- Learning Objectives
- The Planning Process
- Sales and Operations Planning
- The Nature of Aggregate Planning
- Aggregate Planning Strategies
- Methods for Aggregate Planning
- Aggregate Planning in Services
- Revenue Management
- Summary
- Chapter 13 Rapid Review
-
Chapter 14 Material Requirements Planning (MRP) and ERP
- Chapter Outline Global Company Profile: Wheeled Coach
- Learning Objectives
- Dependent Demand
- Dependent Inventory Model Requirements
- MRP Structure
- MRP Management
- Lot-Sizing Techniques
- Extensions of MRP
- MRP in Services
- Enterprise Resource Planning (ERP)
- Summary
- Chapter 14 Rapid Review
-
Chapter 15 Short-Term Scheduling
- Chapter Outline Global Company Profile: Alaska Airlines
- Learning Objectives
- The Importance of Short-Term Scheduling
- Scheduling Issues
- Scheduling Process-Focused Facilities
-
Loading Jobs
- Input–Output Control
- Gantt Charts
- Assignment Method
- Sequencing Jobs
- Finite Capacity Scheduling (FCS)
- Scheduling Services
- Scheduling Service Employees with Cyclical Scheduling
- Summary
-
Chapter 16 Lean Operations
- Chapter Outline Global Company Profile: Toyota Motor Corporation
- Learning Objectives
- Lean Operations
- Lean and Just-in-Time
- Lean Organizations
- Lean in Services
- Summary
- Chapter 17 Maintenance and Reliability
-
Chapter 11 Supply Chain Management
-
Part Four Business Analytics Modules
-
Module A Decision-Making Tools
- Module Outline
- Learning Objectives
- The Decision Process in Operations
- Fundamentals of Decision Making
- Decision Tables
- Types of Decision-Making Environments
- Decision Trees
- Summary
-
Module B Linear Programming
- Module Outline
- Learning Objectives
- Why Use Linear Programming?
- Requirements of a Linear Programming Problem
- Formulating Linear Programming Problems
- Graphical Solution to a Linear Programming Problem
- Sensitivity Analysis
- Solving Minimization Problems
- Linear Programming Applications
- Diet Problem Example
- Labor Scheduling Example
- The Simplex Method of LP
- Integer and Binary Variables
-
Summary
- Key Terms
- Discussion Questions
- Using Software to Solve LP Problems
- Solved Problems
-
Problems
- Problem B.1 relates to Requirements of a Linear Programming Problem
- Problems B.2–B.21 relate to Graphical Solution to a Linear Programming Problem
- Problems B.22–B.24 relate to Sensitivity Analysis
- Problems B.25–B.33 relate to Solving Minimization Problems
- Problems B.34–B.40 relate to Linear Programming Applications
- Problems B.41–B.42 relate to Integer and Binary Variables
- Module B Rapid Review
- Self Test
- Module C Transportation Models
-
Module D Waiting-Line Models
- Module Outline
- Learning Objectives
- Queuing Theory
- Characteristics of a Waiting-Line System
- Queuing Costs
- The Variety of Queuing Models
- Other Queuing Approaches
- Summary
- Module D Rapid Review
- Self Test
-
Module E Learning Curves
- Module Outline
- Learning Objectives
- What Is a Learning Curve?
- Learning Curves in Services and Manufacturing
- Applying the Learning Curve
- Strategic Implications of Learning Curves
- Limitations of Learning Curves
- Summary
- Module F Simulation
-
Module A Decision-Making Tools
- Appendixes
- Bibliography
- Name Index
- General Index
Product information
- Title: Operations Management: Sustainability and Supply Chain Management, Twelfth Edition
- Author(s):
- Release date: February 2016
- Publisher(s): Pearson
- ISBN: 9780134422404
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