Operations Management: Sustainability and Supply Chain Management, Twelfth Edition

Summary

Outstanding firms know that their human resource strategy can yield a competitive advantage. Often a large percentage of employees and a large part of labor costs are under the direction of OM. Consequently, an operations manager usually has a major role to play in achieving human resource objectives. A requirement is to build an environment with mutual respect and commitment and a reasonable quality of work life. Successful organizations have designed jobs that use both the mental and physical capabilities of their employees. Regardless of the strategy chosen, the skill with which a firm manages its human resources ultimately determines its success.

Labor standards are required for an efficient operations system. They are needed for ...