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Operations Management: Sustainability and Supply Chain Management, Twelfth Edition
book

Operations Management: Sustainability and Supply Chain Management, Twelfth Edition

by Jay Heizer, Barry Render, Chuck Munson
February 2016
Intermediate to advanced content levelIntermediate to advanced
480 pages
219h 58m
English
Pearson
Content preview from Operations Management: Sustainability and Supply Chain Management, Twelfth Edition

Module D Rapid Review

Main Heading Review Material MyOMLab
QUEUING THEORY (pp. 748749)
  • Queuing theory—A body of knowledge about waiting lines.

  • Waiting line (queue)—Items or people in a line awaiting service.

Concept Questions: 1.1–1.3
CHARACTERISTICS OF A WAITING-LINE SYSTEM (pp. 749752)

The three parts of a waiting-line, or queuing, system are: Arrivals or inputs to the system; queue discipline, or the waiting line itself; and the service facility.

  • Unlimited, or infinite, population—A queue in which a virtually unlimited number of people or items could request the services, or in which the number of customers or arrivals on hand at any given moment is a very small portion of potential arrivals.

  • Limited, or finite, population

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Publisher Resources

ISBN: 9780134422404