Module D Rapid Review

Main Heading Review Material MyOMLab
QUEUING THEORY (pp. 748–749)

  • Queuing theory—A body of knowledge about waiting lines.

  • Waiting line (queue)—Items or people in a line awaiting service.

 Concept Questions: 1.1–1.3
CHARACTERISTICS OF A WAITING-LINE SYSTEM (pp. 749–752)

The three parts of a waiting-line, or queuing, system are: Arrivals or inputs to the system; queue discipline, or the waiting line itself; and the service facility.

  • Unlimited, or infinite, population—A queue in which a virtually unlimited number of people or items could request the services, or in which the number of customers or arrivals on hand at any given moment is a very small portion of potential arrivals.

  • Limited, or finite, population

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