Skip to Main Content
Operations Management: Sustainability and Supply Chain Management, Twelfth Edition
book

Operations Management: Sustainability and Supply Chain Management, Twelfth Edition

by Jay Heizer, Barry Render, Chuck Munson
February 2016
Intermediate to advanced content levelIntermediate to advanced
480 pages
219h 58m
English
Pearson
Content preview from Operations Management: Sustainability and Supply Chain Management, Twelfth Edition

Chapter 6 Rapid Review

Main Heading Review Material MyOMLab
Quality and Strategy (pp. 216–217)

Managing quality helps build successful strategies of differentiation, low cost, and response.

Two ways that quality improves profitability are:

  • Sales gains via improved response, price flexibility, increased market share, and/or improved reputation

  • Reduced costs via increased productivity, lower rework and scrap costs, and/or lower warranty costs

Concept Questions: 1.1–1.4

VIDEO 6.1 The Culture and Quality at Arnold Palmer Hospital

Defining Quality (pp. 217219)

An operations manager’s objective is to build a total quality management system that identifies and satisfies customer needs.

  • Quality—The ability of a product or service to meet ...

Become an O’Reilly member and get unlimited access to this title plus top books and audiobooks from O’Reilly and nearly 200 top publishers, thousands of courses curated by job role, 150+ live events each month,
and much more.
Start your free trial

You might also like

Operations Management: Creating Value Along the Supply Chain, 7th Edition

Operations Management: Creating Value Along the Supply Chain, 7th Edition

Roberta S. Russell, Bernard W. Taylor III
Operations Management: Processes and Supply Chains, 12th Edition

Operations Management: Processes and Supply Chains, 12th Edition

Lee J. Krajewski, Manoj K. Malhotra, Larry P. Ritzman

Publisher Resources

ISBN: 9780134422404