February 2016
Intermediate to advanced
480 pages
219h 58m
English
| Main Heading | Review Material | MyOMLab |
|---|---|---|
| Quality and Strategy (pp. 216–217) | Managing quality helps build successful strategies of differentiation, low cost, and response. Two ways that quality improves profitability are:
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Concept Questions: 1.1–1.4 VIDEO 6.1 The Culture and Quality at Arnold Palmer Hospital |
| Defining Quality (pp. 217–219) | An operations manager’s objective is to build a total quality management system that identifies and satisfies customer needs.
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