February 2016
Intermediate to advanced
480 pages
219h 58m
English
Managers at Orlando Utilities Commission (OUC), the subject of the chapter-opening Global Company Profile, fight for reliability to avoid the undesirable results of equipment failure. At OUC, a generator failure is very expensive for both the company and its customers. Power outages are instantaneous, with potentially devastating consequences. Similarly, managers at Frito-Lay, Walt Disney Company, and United Parcel Service (UPS) are intolerant of failures or breakdowns. Maintenance is critical at Frito-Lay to achieve high plant utilization and excellent sanitation. At Disney, sparkling-clean facilities and safe rides are necessary to retain its standing as one of the most popular vacation ...