February 2016
Intermediate to advanced
480 pages
219h 58m
English
Let’s begin by defining what this course is about.
LO 1.1 Define operations management
Operations management (OM) is a discipline that applies to restaurants like Hard Rock Cafe as well as to factories like Ford and Whirlpool. The techniques of OM apply throughout the world to virtually all productive enterprises. It doesn’t matter if the application is in an office, a hospital, a restaurant, a department store, or a factory—the production of goods and services requires operations management. And the efficient production of goods and services requires effective applications of the concepts, tools, ...