Operations Management: Sustainability and Supply Chain Management, Twelfth Edition

Self Test

• Before taking the self-test, refer to the learning objectives listed at the beginning of the chapter and the key terms listed at the end of the chapter.

1. LO 6.1 In this chapter, quality is defined as:

   1. the degree of excellence at an acceptable price and the control of variability at an acceptable cost.

   2. how well a product fits patterns of consumer preferences.

   3. the totality of features and characteristics of a product or service that bears on its ability to satisfy stated or implied needs.

   4. being impossible to define, but you know what it is.

2. LO 6.2 ISO 9000 is an international standard that addresses         .

3. LO 6.3 If 1 million passengers pass through the Jacksonville Airport with checked baggage each year, a successful Six Sigma ...