Operations Management: Sustainability and Supply Chain Management, Twelfth Edition

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• Hafei Aviation, 30

• Haier, globalization and, 32

• Hallmark, 385–386

• Hansel, 651

• Hard Rock Cafe

  • Global Company Profile, 2–3

  • experience differentiation, 38

  • forecasting, 155–156

  • global strategy, 55–56

  • human resource strategy, 415, 438

  • layout strategy, 375

  • location strategy, 363–364

  • operations management in services, 25–26

  • Pareto charts and, 228

  • portion-control standard, 176, 177

  • project management, 77, 100–102

  • scheduling, 632

  • supply chain, 450

• Hard Rock Hotel, 232

• Harley-Davidson, 289

  • Global Company Profile, 280–281

• Hawthorne studies, 413

• Heart surgery learning curve, 776, 778

• Heijunka, 647, 651

• Heinz, 49

• Heritage of OM, 8–10

• Hershey, 172

• Hertz Car Rental, 730

• Heuristic, assembly-line balancing and, 389

• Hewlett-Packard, 39, 46, 173

  • supply ...