Operations Management: Sustainability and Supply Chain Management, Twelfth Edition

Self Test

• Before taking the self-test, refer to the learning objectives listed at the beginning of the chapter and the key terms listed at the end of the chapter.

1. LO 7.1 Low-volume, high-variety processes are also known as:

   1. continuous processes.

   2. process focused.

   3. repetitive processes.

   4. product focused.

2. LO 7.2 A crossover chart for process selection focuses on:

   1. labor costs.

   2. material cost.

   3. both labor and material costs.

   4. fixed and variable costs.

   5. fixed costs.

3. LO 7.3 Tools for process analysis include all of the following except:

   1. flowchart.

   2. vision systems.

   3. service blueprinting.

   4. time-function mapping.

   5. value-stream mapping.

4. LO 7.4 Customer feedback in process design is lower as:

   1. the degree of customization is increased.

   2. the degree of labor ...