Operations Management: Sustainability and Supply Chain Management, Twelfth Edition

Summary

Effective operations managers understand how to use process strategy as a competitive weapon. They select a production process with the necessary quality, flexibility, and cost structure to meet product and volume requirements. They also seek creative ways to combine the low unit cost of high-volume, low-variety manufacturing with the customization available through low-volume, high-variety facilities. Managers use the techniques of lean production and employee participation to encourage the development of efficient equipment and processes. They design their equipment and processes to have capabilities beyond the tolerance required by their customers, while ensuring the flexibility needed for adjustments in technology, features, and volumes. ...