Operations Management: Sustainability and Supply Chain Management, Twelfth Edition

Supplement 6 Statistical Process Control

Supplement Outline

1. Statistical Process Control (SPC) 246

2. Acceptance Sampling 262

3. Process Capability 260

Learning Objectives

1. LO S6.1 Explain the purpose of a control chart 247

2. LO S6.2 Explain the role of the central limit theorem in SPC 248

3. LO S6.3 Build $\overline{x}$-charts and R-charts 250

4. LO S6.4 List the five steps involved in building control charts 254

5. LO S6.5 Build p-charts and c-charts 256

6. LO S6.6 Explain process capability and compute C_p and C_pk 260

7. LO S6.7 Explain acceptance sampling 262