Operations Management: Sustainability and Supply Chain Management, Twelfth Edition

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• Waiting line models, 747–774

  • arrival characteristics and, 749–750

  • characteristics of waiting line system, 749–752

  • measuring queue performance and, 752

  • multiphase system and, 752

  • multiple-server queuing system and, 752

  • other queuing approaches, 765

  • queuing costs, 753–754

  • queuing models, varieties of, 754–765

  • queuing theory, 748–749

  • service characteristics and, 751–752

  • single-phase system and, 752

  • use of tables and, 759–761

  • using software, 766

  • waiting-line characteristics and, 750–751

• Waiting lines, 748

• Walmart, 375

  • competing on cost and, 38

  • cross-docking strategy, 376

  • retail layout and, 375

  • RFID, 475

  • RFID and supply chain, 452, 475

  • scheduling, 652

  • supply chain management and, 110, 445, 460, 463

  • supply chain risks and tactics, 450

  • supply-chain ...