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Acknowledgments
We thank a number of people for helping us to prepare the second edition of this book.
Much of the credit goes to William T. Walker, or Bill to most of us who have had the good
fortune to call him a colleague and friend. Bill helped us get our latest book published
with CRC Press, Vanishing Boundaries, How Integrating Manufacturing and Services Creates
Customer Value. Bill read every chapter and offered a number of insightful suggestions
to clarify and organize the topics in a meaningful way. It is a book that deals with the
vanishing boundaries between manufacturing and services sectors, and how knowl-
edge is being tra ...