December 2014
Beginner
717 pages
29h 18m
English
book
Principles of Supply Chain Management, Second Edition, 2nd Edition
by Richard E. Crandall, William R. Crandall, Charlie C. Chen
Content preview from Principles of Supply Chain Management, Second Edition, 2nd Edition
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97
4
A System to Meet Customer Needs
Learning Outcomes
After reading this chapter, you should be able to
• Identify the ve major components of the supply-chain operations reference
(SCOR) model
• Discuss the differences between the Global Supply Chain Forum (CSCF) model
and the SCOR model
• Describe the major features and benets of customer relationship management (CRM)
• Discuss the importance of product life cycle management (PLM) within the con-
text of supply chain management (SCM)
• Describe the ways supply chains can be visually depicted
• Discuss how designing production processes will vary according to the type of
product made and the vo ...
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I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.