
502 Principles of Supply Chain Management
Summary
Information ow is essential for operating and managing a successful supply chain.
The absence of information ow can jeopardize the ow of goods and funds. As a
result, many business problems arise because of the inefcient and ineffective infor-
mation ows—customer complaints about back orders or too much inventory in the
warehouse. The delivery of goods and services is unpredictable. However, sharing
information is not a natural trait for business partners of internal and external fac-
tors. Interorganizational trust and building bargaining power are internal factors.
Unpredictable market dynamics ...