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7
Production and Service Processes
Learning Outcomes
After reading this chapter, you should be able to
• Describe the evolution of the production function
• Identify the critical success factors (CSFs) needed by manufacturing companies
• Describe the types of manufacturing strategies and explain how they relate to
response times and levels of customization
• Explain the differences between batch ow and lean ow production
• Identify the advantages and disadvantages of outsourcing
• Discuss the factors that should be considered when increasing capacity
• Describe how service production strategies affect the supply chain
• Describe the natu