
594 Principles of Supply Chain Management
in addressing change in the company. It is the elusive key to change because of its more
subtle and hidden nature. Unlike technology and infrastructure, which are more exter-
nally oriented, organizational culture resides beneath the surface in the form of embed-
ded values and beliefs held by organizational members. Fortunately, culture can
change, although it is a slower process than changing technology and infrastructure.
Implementing major improvement programs almost always requires a change in the
organization culture.
The key to changing organizational culture is to rst address the values and beliefs ...