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Trends in Supply Chain Management
Learning Outcomes
After reading this chapter, you should be able to
• Describe the evolution of critical success factors (CSFs) in the United States
• Identify the major drivers of change in supply chains
• Identify the major changes expected in supply chains in the future
• Explain what is meant by the vanishing boundary between manufacturing and
services
• Explain the role of technology in future supply chains
• Explain the role of infrastructure in future supply chains
• Explain the role of culture and its impact on employees in future supply chains
• Discuss how relationships among supply chain part