
185Distribution and Retailing
want the same product but for different reasons—a TV set to watch movies or to
watch the news.
As businesses segment markets in more detail, providing customized products and ser-
vices to the individual consumer will become more commonplace. This practice ts well
with the idea of customer relationship management (CRM) in which businesses think of
the individual consumer as a lifelong customer, instead of considering them only as an
individual transaction/sale.
TABLE 6.3
Relative Size of Major Industries in the United States
Industry
Gross Output by Industry (in Billions of Dollars)
2006 2007 2008 2009 2010 2011
Total ...