
204 NOTES
26. Forsberg, A., & Komonen, J. (2008, October). Renewing
Nokia’s culture and values: Web 2.0 to support change. Paper
presented at the annual conference of the OD Network,
Austin, TX. Ian Gee and Antti Miettinen were part of the
change management team that orchestrated the effort.
Chapter Six
1. A. Bacal & A ssociates. (2009). What is an environmen-
tal scan? Strategic and Business Planning Free Resource
Center. Retrieved May 1, 2009, from http://www.work911
.com/planningmaster/faq/scan.htm.
2. Epicor. (n.d.). Bringing Web 2.0 to the enterprise: Lever-
aging social computing technologies for ERP applications.
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