American Management Association
www.amanet.org
1
Introduction
“Training now enables a country’s labor force to attain world-class
productivity while still paying an emerging country’s wages for at
least eight or ten years.”
—Peter Drucker, The Changing World Economy, 2002
Training has grown into one of the most critical requirements for
success in a highly competitive global marketplace. The reasons
are clear. Increased emphasis on human resources effectiveness,
including such concepts as talent management, human capital,
and human resources as an investment, is one. Worker skills must
be continually updated. Diversity, workplace laws, shortages of
skilled workers, persistent functional illiteracy, and intensive com-
petition continue to infl uen ...