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American Management Association
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Deliver Effectively
Give appropriate feedback.•
Give honest recognition of the other person’s feelings, whether •
it is anger or enthusiasm, disappointment or elation.
Motivational Skills
Motivation was discussed in Step Three, along with various as-
pects of adult learning theory. Refer to this step for a refresher
on motivation and how important it is in communicating during
training.
One of your prime responsibilities as facilitator is to go all out
to motivate learners. Motivation provides the infrastructure for the
communication and training facilitation processes.
As a review, here are selected ways to motivate learners:
1. Give them feedback. Rarely will you be found guilty of giv-
ing too much. ...