The First-Time Trainer: A Step-by-Step Quick Guide for Managers, Supervisors, and New Training Professionals

211

American Management Association

www.amanet.org

Index

team building, 86

team orientation, 4

technology, 4

new, 32–33

and trainer skills, 176

in training, 64

technology scanning, 176

teleconferencing, 76, 158

telling, guiding vs., 57

tests and testing

as evaluation method, 162–165

and learning objectives, 162–163

results of, 168

for training evaluation, 163–165

text messaging, 158

35mm slides, 118

timing, 94, 99

trainer guidelines, 186–205

for determining return on investment,

196–201

for evaluation methods, 192–196

for how people learn, 187–191

with multiple generations, 191–192

on professional development, 202–205

trainers, resources for, 181–185

trainer’s guides, 97–99

trainer skill(s), 10, 12–17, 170–180

communication as, 14–15

computer literacy as, 10, 17

creativity/innovation ...