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Step Four
Be Prepared
“As technology continues to permeate nearly every aspect of the
business world and as four generations of employees work side by
side, delivering the right training in the right way to each group of
learners is like performing on the high wire without a net.”
—Matt Bolch, Training, September 2008
In Step Three we identifi ed training needs. Now it’s time to deter-
mine how to deliver the training. Getting into the preparation stage,
you’ll quickly learn a poorly kept trainer’s secret: There’s never
enough time to be fully prepared. The solution: Use your time ju-
diciously—and always bear in mind that the payoff from preparing
comes in doing a better job of delivering.
Fully customi ...