The First-Time Trainer10
American Management Association
www.amanet.org
Step One Summary
This step, facilitation, provides the background needed to acquire
skills. Since the primary role of a trainer is to facilitate learning,
it is essential that every trainer approach any project from the
perspective of helping learning to happen rather than attempting to
force it. Key materials are:
A detailed defi nition of training•
Skills trainers need for success•
Diversity and multigenerational learners•
Continuous learning concept•
Skills related to knowledge learning and technology that •
are essential to today’s workplace, providing the knowledge
framework to successfully facilitate training
Overview of the remaining seven steps and how to apply them•
Skil