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American Management Association
www.amanet.org
Index
interacting, with groups, 146–147
interactive video, 82
Internet, 76–77, 82
interpersonal communication, 13–15, 126
interviews, 41–42
jokes, 125
Kerschenbaum, Steve, on multigenerational
workforce, 137
kibitzers, 143
kinesthetic learning, 52
Kirkpatrick, Donald, on training evaluation,
192–194
knowledge, 58
knowledge learning, 51–52
Knowles, Malcolm, on learning environment,
106
laboratory sessions, 73
laws, workplace-related, 33
leadership, 86
learner involvement (Step Six), 137–158
with groups, 138–145
techniques for, 145–158
see also groups
learner-led instruction, 153
learning (Step Three), 49–67
action, 64, 156–158
adult approach to, 58–59
and competency, 59–61
continuous, 12, 60, 65
electronic, 5, 12, 121