The First-Time Trainer: A Step-by-Step Quick Guide for Managers, Supervisors, and New Training Professionals

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American Management Association

www.amanet.org

Focus on Performance

Some people have a knack for getting in the car (not bothering

with computer-generated directions and leaving the navigation sys-

tem turned off), heading in the general direction they want to go, and

arriving at their destination a reasonable time later, all without a map

and without a hitch. Most of us, however, need the map—and not just

any map. It must be one that can get us where we want to be, with

the least fuss and in the shortest time. In developing training, the

way to be successful is to stay focused on performance, asking, “What

should the person be able to do when training is completed?”

Step Two Summary

Needs assessment is one of two training tools we can use to ...