American Management Association
www.amanet.org
24
Step Two
Focus on Performance
“A well-organized training session, based on clearly defi ned learn-
ing objectives, will give you the results you are striving for just
about every time.”
—Tom Goad, Delivering Effective Training, 1982
Effective training starts by clearly identifying the organization’s
needs and—just as important—whether training is the answer. Many
experienced trainers say unequivocally that you should never train
without having fi rst conducted a needs analysis. This advice is sound,
though the assessment might well be merely to confi rm, for example,
that the accidents occurring on the production line are the result of
workers’ not knowing how to properly use a new machine. As the sit ...